Fraser Health Patient Access Line: Mental Health and Substance Use

Addictions / Substance Use, Mental Health - Adult, and Mental Health - Senior

Provided by Fraser Health

Not sure what mental health or addiction service is right for you?
Contact the Fraser Health Access Line. They will help you connect with the service that best fits your needs.

Open 7 days a week from 8:30 a.m. to 8:30 p.m., 365 days a year.

What can I expect on this call?
We will ask you some questions to learn more about your situation and find the right service for you. We then guide you through the steps to connect with that service.

Who can get a call?
If you live in the Fraser Health region, you can get a call from us. To see the Fraser Health region, visit this page.

When can I expect a call?
You can expect us to call you within 48 hours.

Can I register on behalf of someone else?
You can only register for yourself. If you want to get help for someone else, please call us at 1-833-866-6478. We are open 7 days a week from 8:30 a.m. to 8:30 p.m., 365 days a year.

Are there other ways to get started?
Yes. You can register in person or by calling us.

In-Person: - For help with substance use and addiction concerns, come to one of Fraser Health’s Rapid Access to Addiction Care clinicsWe can help you the same day. - For help with mental health concerns, go to one of Fraser Health’s mental health centres to get started. For urgent help with mental health concerns, go to one of Fraser Health’s Urgent Care Response Centres (UCRC).

On the Phone
Call the Fraser Health Access Line: Mental Health and Substance Use (Home of Access Central for Substance Use Services) at 1-833-866-6478. We are open 7 days a week from 8:30 a.m. to 8:30 p.m., 365 days a year. We will ask you some questions about your situation and talk about the next step for you.

Clinicians can review information on making referrals HERE

1-833-866-6478

Website: https://askfraser.fraserhealth.ca...

Associated Programs/Services

Also offered by Fraser Health:

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Availability

Service area: Fraser Health Area + show cities

Service area cities: Abbotsford, Agassiz, Aldergrove, Anmore, Boston Bar, Burnaby, Chilliwack, Coquitlam, Delta, Fort Langley, Harrison Mills, Hope, Ladner, Langley, Maple Ridge, Mission, New Westminster, North Delta, Pitt Meadows, Port Coquitlam, Port Moody, Sardis, South Surrey, Surrey, Tsawwassen, White Rock, and Yale

Service Types Provided
Addictions / Substance Use
Mental Health - Adult
Mental Health - Senior
Ways to Access
  • After Hours Services
  • Provided by phone
  • Provided online: email / video / on-line

The listing of this service in Pathways is not a recommendation or endorsement by Pathways.

Pathways does not provide medical advice. If you have an emergency please call 9-1-1. If you require assistance navigating services please call 8-1-1.

For general inquiries or for assistance, please email us:

community-services@pathwaysbc.ca

If you are requesting clinical access to medical Pathways, please provide the following information via the email above:

  1. First Name
  2. Last Name
  3. Email
  4. In which city/town do you work?
  5. What is your role? E.g. Family Physician, Office Staff, Medical Resident
  6. Employer Name (for office staff)
  7. Office Phone

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