Family Navigator Program - Assistance for Parents and Caregivers to Access Mental Health and Addictions Services - Interior Region Branches

Addictions / Substance Use, Caregiver Support, Family / Parenting, Mental Health - Adult & Senior, and Mental Health - Child & Youth

Provided by Canadian Mental Health Association (CMHA)

One-on-one support for parents and caregivers caring for a child, youth, or dependent adult up to age 25 with mental illness and/or substance use issues.
The Family Navigator helps to support families to receive the help they need, at the right time, in the right place, from the right people. The Family Navigator will listen to your concerns, assess your needs, and provide you with professional navigation of healthcare and social services in the Central Okanagan.
The Family Navigator will:
  • Listen to and support families in their time of need
  • Answer telephone based inquiries
  • Provide information on mental health and substance use issues and resources (on-line and community based)
  • Connect families to necessary and relevant community based supports and services
  • Complete an assessment and develop a plan of care with parents/caregivers

    • The Family Navigator provides education on:
    • Mental health/substance use issues
    • Self-care and coping strategies
    • Communication skills
    • Accessing community based resources

      • If you would like to request the services of the Family Navigator, please fill out the form online or call the toll-free number.

      The Family Navigator will reply to your message within 48 hours and, if appropriate, follow up with a caregiver's assessment in person or via Skype. If you live in a rural area and/or do not have regular access to a computer, you can fill out the Family Navigator Program Caregiver’s Assessment and submit the form by email or fax.

      Toll Free: 1-844-234-6663 (Central Intake)

      Public email: family.navigator@cmha.bc.ca

      Website: http://cmhakelowna.com/bc-family...

      Service is available in English.

      Cost: No cost

      Referral options:

      • Self-referral
      Associated Programs/Services

      Also offered by Canadian Mental Health Association (CMHA):

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      Availability

      Service area: 100 Mile House, Cranbrook, Kamloops, Kelowna, Penticton, Revelstoke, Salmon Arm, Vernon, Williams Lake + show cities

      Service area cities: 100 Mile House, Cranbrook, Kamloops, Kelowna, Penticton, Revelstoke, Salmon Arm, Vernon, and Williams Lake

      Service Types Provided
      Addictions / Substance Use
      Caregiver Support
      Family / Parenting
      Mental Health - Adult & Senior
      Mental Health - Child & Youth
      Ways to Access
      • Provided 1:1 in-person
      • Provided at multiple locations
      • Provided by phone

      The listing of this service in Pathways is not a recommendation or endorsement by Pathways.

      Pathways does not provide medical advice. If you have an emergency please call 9-1-1. If you require assistance navigating services please call 8-1-1.

      For general inquiries or for assistance, please email us:

      community-services@pathwaysbc.ca

      If you are requesting clinical access to medical Pathways, please provide the following information via the email above:

      1. First Name
      2. Last Name
      3. Email
      4. In which city/town do you work?
      5. What is your role? E.g. Family Physician, Office Staff, Medical Resident
      6. Employer Name (for office staff)
      7. Office Phone

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