Peer Assisted Care Team (PACT) - North Shore

Provided by Canadian Mental Health Association (CMHA) - North and West Vancouver Branch

A mental health and substance use crisis line.
PACT is a mobile, community-led team response to crisis calls related to mental health or substance use throughout the North Shore. Trauma-informed, culturally-safe support is provided for North Shore residents aged 13+. The program is run by your local support team, and is available 7 days a week from 8:00 AM to 12:30 AM (midnight).

PACT is available when you or someone around you is in distress due to:
  • Thoughts of self-harm or suicide
  • Family members experiencing challenges
  • Substance use
  • Loss of reality
  • Feelings of hopelessness or despair
  • Social isolation and loneliness
  • Fear, anxiety, and depression
  • Other mental health-related emergencies

Types of Help Provided
  • Offer support to you or your loved one over the phone, text, or in-person wherever you feel comfortable
  • Listen without judgement and provide a safe space for you to share your story and tell us what is going on
  • Provide crisis counselling and de-escalation
  • Advocate for you and accompany you to emergency departments, police stations, or community organizations
  • Connect you to the appropriate resources, services and supports in the community to meet your underlying needs
  • Provide short-term follow-up care to you and your family after a crisis event

Call 1-888-261-7228 or text 778-839-1831 if you need help.

778-839-1831 (Text)

Toll Free: 1-888-261-7228 (Call)

Public email: pact@cmhanorthshore.ca

Website: https://northwestvancouver.cmha.bc.ca...

Service is available in English and Farsi.

Cost: No cost

Referral options:

  • Self-referral
Associated Programs/Services

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Availability

Service area: North Vancouver, West Vancouver

The listing of this service in Pathways is not a recommendation or endorsement by Pathways.

Pathways does not provide medical advice. If you have an emergency please call 9-1-1. If you require assistance navigating services please call 8-1-1.

For general inquiries or for assistance, please email us:

community-services@pathwaysbc.ca

If you are requesting clinical access to medical Pathways, please provide the following information via the email above:

  1. First Name
  2. Last Name
  3. Email
  4. In which city/town do you work?
  5. What is your role? E.g. Family Physician, Office Staff, Medical Resident
  6. Employer Name (for office staff)
  7. Office Phone

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